One of my favourite scenes in any movie is the barber shop vignette in the Eddie Murphy film “Coming to America”. Murphy and Arsenio Hall play all the characters, and Eddie Murphy is in the character of an old sage, and tells a great joke which I paraphrase and embellish a bit here.
“I went to this restaurant, it was advertised everywhere and when I got there it looked great, staff were really nice and attentive, and I ordered the soup. The soup came and I called the waiter over.
Try the soup.” I said
The waiter instantly got defensive, “What’s wrong with the soup?”
“I just want you to try the soup”
He called the Head Waiter, “is there a problem? Is something wrong with the soup?”
“I just want you to try the soup”
He called the chef “the gentleman wants me to try the soup”;
The chef came out “What’s wrong with the soup?”
“I just want you to try the soup”
“OK, OK.” said the Chef “I’ll try the soup – where’s the spoon?”
He finally got the problem….
I firmly believe that art imitates life more often than we give it credit for. How often has an otherwise great experience been dented by a little detail? How often do we find ourselves too busy trying to create the big picture, that we forget the small thing that makes it impossible for the big picture to come true? Doing the small things right is so important for any growing business – whether it be looking after your staff, anticipating your customers needs, or thinking through your next move. Take the time to think about the small things – I guarantee it will enable the big picture to come true a lot quicker.
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